Table of Contents:

1 Executive Summary
1.1 Market Attractiveness Analysis
2 Market Introduction
2.1 Definition
2.2 Scope of the Study
2.3 Market Structure
3 Research Methodology
3.1 Research Process
3.2 Primary Research
3.3 Secondary Research
3.4 Market Size Estimation
3.5 Forecast Model
3.6 List of Assumptions
4 Market Insights
5 Market Dynamics
5.1 Introduction
5.2 Drivers
5.2.1 Increasing Adoption of BPO Services in the IT and Telecommunication Sector
5.2.2 Increasing Investments by Enterprises for BPO
5.2.3 Drivers Impact Analysis
5.3 Restraints
5.3.1 Data Privacy and Integrity
5.3.2 Restraints Impact Analysis
5.4 Opportunities
5.4.1 Emergence of New Technologies
5.5 Technological Trends
5.5.1 Cloud Computing Technology and BPaaS offering
5.5.2 Big data and Analytics
6 Market Factor Analysis
6.1 Value Chain Analysis
6.1.1 Technology & Software Providers
6.1.2 BPO Service Providers
6.1.3 End-Users
6.2 Porter's Five Forces Model
6.2.1 Threat of New Entrants
6.2.2 Bargaining Power of Suppliers
6.2.3 Threat of Substitutes
6.2.4 Bargaining Power of Buyers
6.2.5 Competitive Rivalry
7 Global BPO Services Market, by Type
7.1 Overview
7.2 IT Outsourcing
7.3 Finance and Accounting Outsourcing
7.4 Back Office Outsourcing
7.5 E-Commerce Support Services
7.6 Training & Development Outsourcing
7.7 Training & Development Outsourcing
7.8 Others
8 Global BPO Services Market, by Deployment
8.1 Overview
8.2 Cloud
8.3 On-Premise
9 Global BPO Services Market, by Organization Size
9.1 Overview
9.2 Small- and Medium-Sized Enterprises
9.3 Large Enterprises
10 Global BPO Services Market, by Vertical
10.1 Overview
10.2 Banking, Financial Services and Insurance (BFSI)
10.3 IT and Telecommunications
10.4 Retail and Consumer Goods
10.5 Manufacturing
10.6 Healthcare and Life Sciences
10.7 Government and Defense
10.8 Others
11 Global BPO Services Market, by Region
11.1 Overview
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Asia-Pacific
11.3.1 China
11.3.2 Japan
11.3.3 India
11.3.4 Rest of Asia-Pacific
11.4 Europe
11.4.1 Germany
11.4.2 UK
11.4.3 France
11.4.4 Rest of Europe
11.5 Middle East and Africa
11.6 South America
12 Competitive Landscape
12.1 Competitive Overview
12.2 Major Growth Strategy in the Global BPO Services Market
12.3 Competitive Benchmarking
12.4 Dashboard: The Leading Players in Global Business Process Outsourcing (BPO) Services Market
12.5 Key Developments & Growth Strategies
12.5.1 New Product Launch/Service Deployment
12.5.2 Merger & Acquisition
13 Company Profile
13.1 ADP, LLC
13.1.1 Company Overview
13.1.2 Financial Overview
13.1.3 Products/Services/Solutions Offered
13.1.4 Key Developments
13.1.5 SWOT Analysis
13.1.6 Key Strategies
13.2 Conduent Inc.
13.2.1 Company Overview
13.2.2 Financial Overview
13.2.3 Products/Services/Solutions Offered
13.2.4 Key Developments
13.2.5 SWOT Analysis
13.2.6 Key Strategies
13.3 Accenture PLC
13.3.1 Company Overview
13.3.2 Financial Overview
13.3.3 Products/Services/Solutions Offered
13.3.4 Key Developments
13.3.5 SWOT Analysis
13.3.6 Key Strategies
13.4 WNS (Holdings) Ltd
13.4.1 Company Overview
13.4.2 Financial Overview
13.4.3 Products/Services/Solutions Offered
13.4.4 Key Developments
13.4.5 SWOT Analysis
13.4.6 Key Strategies
13.5 Capgemini
13.5.1 Company Overview
13.5.2 Financial Overview
13.5.3 Products/Services/Solutions Offered
13.5.4 Key Developments
13.5.5 SWOT Analysis
13.5.6 Key Strategies
13.6 Infosys BPM Limited
13.6.1 Company Overview
13.6.2 Financial Overview
13.6.3 Products/Services/Solutions Offered
13.6.4 Key Developments
13.6.5 SWOT Analysis
13.6.6 Key Strategies
13.7 IBM Corporation
13.7.1 Company Overview
13.7.2 Financial Overview
13.7.3 Products/Services/Solutions Offered
13.7.4 Key Developments
13.7.5 SWOT Analysis
13.7.6 Key Strategies
13.8 Tata Consultancy Services Limited
13.8.1 Company Overview
13.8.2 Financial Overview
13.8.3 Products/Services/Solutions Offered
13.8.4 Key Developments
13.8.5 SWOT Analysis
13.8.6 Key Strategies
13.9 TTEC Holdings, Inc.
13.9.1 Company Overview
13.9.2 Financial Overview
13.9.3 Products/Services/Solutions Offered
13.9.4 Key Developments
13.9.5 SWOT Analysis
13.9.6 Key Strategies
13.1 Conneqt Business Solution Limited
13.10.1 Company Overview
13.10.2 Financial Overview
13.10.3 Products/Services/Solutions Offered
13.10.4 Key Developments
13.10.5 SWOT Analysis
13.11 Aegis
13.11.1 Company Overview
13.11.2 Financial Overview
13.11.3 Products/Services/Solutions Offered
13.11.4 Key Developments
13.11.5 Key Strategies
13.12 Tech Mahindra Limited
13.12.1 Company Overview
13.12.2 Financial Overview
13.12.3 Products/Services/Solutions Offered
13.12.4 Key Developments
13.12.5 SWOT Analysis
13.12.6 Key Strategies
13.13 HCL Technologies Limited
13.13.1 Company Overview
13.13.2 Financial Overview
13.13.3 Products/Services/Solutions Offered
13.13.4 Key Developments
13.13.5 SWOT Analysis
13.13.6 Key Strategies
13.14 eNoah
13.14.1 Company Overview
13.14.2 Products/Services/Solutions Offered
13.14.3 Key Developments
13.14.4 Key Strategies
13.15 Genpact
13.15.1 Company Overview
13.15.2 Financial Overview
13.15.3 Products/Services/Solutions Offered
13.15.4 Key Developments
13.15.5 SWOT Analysis
13.15.6 Key Strategies